1. Your holiday contract
Your contract is with Jeffersons Limited. When you make a booking you guarantee that you have the authority to accept on behalf of your party the terms of these conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is governed by English Law.
2. Your holiday price
All holidays are offered subject to availability. The holiday price includes only the flight sectors, hotel and other services as are itemised on your confirmation invoice and none other. A deposit of 30% of the total holiday cost is payable on booking. The balance must be paid at least 8 weeks before your departure date. We accept payment by cheque, bank transfer, Switch or credit card. For credit card transactions, we charge a 1.5% fee (2% for American Express), or 2.7% for commercial cards. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. The price of your travel arrangements was calculated using the following exchange rates €1.27, US$ 1.55 and is subject to surcharges for increases in transportation costs, governmentimposed increases and currency changes. Even in these cases, we will absorb an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premium charges. Only amounts in excess of this 2% will be surcharged. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel and receive a full refund, except for insurance premiums paid to us. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date of your final invoice. Any monies paid by the client to a travel (or other) agent will be held by the agent on our behalf until such time as they are paid across to us.
3. If you change your booking
Requests for changes must be in writing from the person who made the booking. You will be asked to pay any further costs we incur if we are able to make the alteration. Note: Travel arrangements commencing near to the date of the change may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
4. Late arrivals
If you find you are running late please contact us as soon as possible. We will always try to accommodate late arrivals. However, unless we agree otherwise prior to the scheduled departure time, clients who fail to arrive at an airport within 2 hours of this time shall be deemed to have declared their non-use of the service and shall not be entitled to any refund or replacement service.
5. If you cancel your holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, the following charges apply:
Period before departure when notice of cancellation is received by us Cancellation charge (% of total holiday cost)
|Short Breaks and Skiing|
|More than 56 days 20%|
|More than 30 days 30%|
|More than 21 days 50%|
|More than 7 days 75%|
|Less than 7 days 100%|
If one member of your party cancels this may mean that the aircraft will be under-occupied and result in the remainder having to pay increased charges applicable to the revised number travelling. Should you decide to curtail your holiday for any reason, or decide not to use booked services, no refunds will be given.
6. If we change or cancel your holiday
It is unlikely that we will have to make any changes to your travel arrangements. Occasionally however, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and no compensation will be payable. Examples of minor changes include alteration of your outward/return flights by less than 6 hours or the change of restaurant to another of the same standard in the same resort or the change of an airport for operational reasons or inclement weather. We also reserve the right in any circumstances to cancel your travel arrangements but will not do so within 2 weeks of departure, except for reasons of force majeure or failure by you to pay the final balance in cleared funds. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Please note that the aircraft manufacturer or type referred to in the brochure may be subject to change. Such a change is deemed to be a minor change, provided the replacement aircraft is of a similar or superior standard. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternatives (we will refund any price difference), or cancelling and receiving a full refund of all monies paid. In the unlikely event that one or more flight sectors of your journey become non operational for any reason and it is not possible to replace the aircraft with a similar private jet we reserve the right to provide you with scheduled airline transportation for that sector within the highest class available. We will refund the difference in price.
7. Jeffersons Gift Vouchers
Full payment of the value of the voucher is required on issue and refunds cannot be made. Travel arrangements must be booked within 4 weeks of the date of the voucher and travel commence within 6 months. If relevant, the recipient may change the holiday nominated for him/her without charge but normal cancellation charges will apply to changes made after the company’s confirmation has been issued.
8. If you have a complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your restaurant) immediately. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us. Disputes arising out of this contract which cannot be settled amicably may be referred to arbitration, if the client so wishes, with an independent arbitrator appointed by the Chartered Institute of Arbitrators.
9. Personal injury unconnected with your booked travel arrangements
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and benefits received under any relevant insurance policy or court award, up to the amount of the costs which we incurred, to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.
10. Our liability to you
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to paragraph (ii) below our liability in all cases shall be limited to a maximum of 150% of the costs of the relevant arrangements.
(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.
(iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices.